FAQs

Late Payments will be automatically updated to your balance on Appfolio. They can be paid online, by check, or in cash.

Rent is always due on the first day of the month. You will have until the fifth day of the month to pay without any additional charge. On the sixth day of the month, you will be charged a $75 late fee and then an additional $5 for every incurring day afterward until it is paid.

On Appfolio ACH or an electronic check has no fees accompanied with it. When using a debit card to pay there is a flat $9.99 charge in addition to your total rent amount. When a credit card is used to pay there is a 3% fee associated with the payment. based on your total rent payment.  

Please visit Appfolio's website by clicking here for more information on your portal if not answered on this website. If your question is still unanswered please call your personal property manager for more information. 

Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this task, contact your property manager as this feature may not be enabled for their account.

• Navigate to the Maintenance tab, and select Request Maintenance.
• Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request.
• On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.

You can view the high-level status of your maintenance request on the Maintenance tab. The status will range from received, to technician contacted, to technician scheduled, to completed. Select Check Status for a detailed view of all communication sent to you and a status timeline of your request.

Your electronic lease will appear as soon as you log into your Online Portal. Read through the document carefully and select the first initial line you see. You will be prompted to enter your full name and initials to create your electronic signature. As you read through your lease, click every initial and signature line that you see to provide your electronic signature until you have reached the end of the document.

If you received an email that you have a lease renewal offer in your Online Portal, you can review the lease details on the Home tab of your portal. Review the offer(s) in the banner, then click View to begin signing the renewal offer of your choice.

Your lease will display when you log in to the Online Portal. If you have dismissed it to sign it later, you will need to log out and log back in for it to appear again.

If your property manager has contacted you saying you have not finished signing your lease document, you have likely missed an initial line either in the middle or at the bottom of a page. Scan through each page of the document to locate the missing signature or initial line. There will be an initial line at the bottom of every page (including addenda) and a final Sign and Accept page where you will provide your full signature.

Navigate to the Account Profile tab of your Online Portal, then click Edit Electronic Signature in the Signature block. Enter your legal full name and initials, then click Save.

• You'll receive an Online Portal Activation email or text message from your property management company. Click Activate Now in the email, or tap the link in the email, or tap the link in the text message to establish a strong password to activate your portal.
• You can also self sign up for the Online Portal at [Your-Property-Managers-Account-Name].appfolio.com/connect. Click Request access to the portal and input your information. The URL is unique to your property manager, but you may be able to find this on their company website or reaching out to your property manager directly.
• Bookmark, create a shortcut icon for the login page or download the mobile app so it is easy to return at any time.
• You will receive a confirmation email once your portal is activated.

• On the Home or Payments tab, click Pay Now to make a one-time payment.
• If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
• If you are creating a new payment method, you will select the payment method type: Credit or Debit Card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.
• Review the Payment Date and Payment Balance information for accuracy. If you are paying with a credit or debit card, the transaction fee will be displayed. You can switch to eCheck to avoid paying this fee if desired.
• Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to your property manager.

• On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment
• If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
• If you are creating a new payment method, you will select the payment method type: Credit or Debit Card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.
• Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.
• Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.

Please contact your property manager and they can provide you with a receipt. Alternatively, if you have made an online payment, you will be sent an email confirmation and you can also see a record of your payments on the Account Ledger found in the Payments tab.

Navigate to the Insurance tab and locate the Upload Renters Insurance Policy block. Enter your insurance company provider, your policy number, policy expiration date, then upload a copy of your proof of insurance. When done click Submit Policy Information.